Refund Policy
Your rights and our approach to refunds on vehicle history reports.
Last updated: 1 September 2026
1. Digital Products
Vehicle history reports are digital products delivered instantly. Because a report is generated and made available to you immediately on purchase, your statutory right to cancel digital content is used up once delivery has begun and you have accessed the report.
2. When We Offer Refunds
We want you to be satisfied. We will provide a refund where a technical fault on our side prevented your report from being generated or delivered, where you were charged more than once in error for the same report, or where the Service was materially unavailable at the time of your purchase.
3. When We Cannot Offer Refunds
We are generally unable to refund a report simply because the result was not what you hoped, because the vehicle data supplied by third-party sources was already recorded, or because you entered an incorrect registration number and received a report for a different vehicle. Please double-check the registration before you pay.
4. How to Request a Refund
To request a refund, contact us using the email address below within a reasonable time of your purchase, quoting your order reference and the registration number searched. We aim to respond to all refund requests promptly.
5. Your Consumer Rights
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.